Privacy Policy for Fithato Bonsai Shop

Effective Date: December 8, 2024

At Fithato Bonsai Shop, your privacy is of utmost importance to us. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect your privacy when you visit our website, fithato.com, or engage with our services. By accessing or using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information from you in several ways when you visit our website, place an order, or use our services:

  • Information You Provide Directly:
    When you make a purchase, create an account, subscribe to our newsletter, or contact us for customer service, you may provide us with your personal information, such as:

    • Full name
    • Email address
    • Mailing address
    • Phone number
    • Payment information (credit card details, billing address)
    • Other relevant details you provide during registration or communication.

  • Automatically Collected Information:
    When you visit our website, we automatically collect certain technical data, including:

    • Your IP address
    • Your browser type and version
    • Device type (mobile, tablet, desktop)
    • Operating system
    • Pages you visit on our site, the links you click, and the search terms you enter.
    • Referral website or search engine.

    This data helps us understand how users interact with our site and improve the user experience.

  • Cookies and Tracking Technologies:
    We use cookies, pixel tags, and other tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that allow us to remember your preferences, improve website functionality, and personalize your experience. You can control cookie settings through your browser, but disabling cookies may limit the functionality of some website features.

2. How We Use Your Information

We use the information we collect to provide, improve, and personalize our services. Specifically, we may use your information for the following purposes:

  • Order Processing and Fulfillment:
    We use your personal information to process and fulfill your orders, deliver products, handle returns and exchanges, and send you order updates or shipping confirmations.

  • Customer Service:
    We may use your information to respond to your inquiries, resolve issues, and provide customer support.

  • Improving Website Functionality:
    The technical data we collect helps us understand how visitors interact with our website, allowing us to improve our design, content, and overall user experience.

  • Marketing and Promotions:
    With your consent, we may send you marketing communications, including newsletters, product recommendations, promotions, and special offers. You can unsubscribe from our emails at any time by clicking the “unsubscribe” link provided in each email.

  • Targeted Advertising:
    We may use third-party advertising networks, such as Google AdSense, to display targeted ads based on your browsing behavior. This allows us to show you relevant ads when you visit other websites. You can manage your ad preferences and opt out of personalized ads by visiting the Google Ad Settings page.

3. How We Protect Your Information

At Fithato Bonsai Shop, we implement a variety of security measures to protect your personal information. This includes:

  • Encryption:
    We use industry-standard encryption protocols (SSL/TLS) to secure your personal and payment information when transmitted through our website.

  • Secure Payment Processing:
    We work with trusted payment processors to handle all credit card and payment transactions. Your payment information is encrypted and processed securely, and we do not store sensitive financial information on our servers.

  • Data Access Controls:
    Only authorized personnel have access to your personal information. We have implemented strict internal access controls to ensure that your data is only used for the purposes outlined in this policy.

However, while we make every effort to protect your personal information, please be aware that no method of data transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to taking the necessary steps to safeguard your information.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

  • Service Providers:
    We may share your data with third-party service providers who assist us in operating our business, processing payments, fulfilling orders, or sending communications. These partners include payment processors, shipping carriers, email marketing services, and website analytics tools. They are contractually obligated to protect your information and use it only to provide services on our behalf.

  • Legal Compliance:
    We may disclose your information if required by law, such as in response to a subpoena, court order, or government request. We may also share information to protect our rights, property, or safety, as well as that of our customers or the public.

  • Business Transfers:
    If we are involved in a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction. We will notify you if this occurs and provide you with the opportunity to opt-out or request deletion of your personal data.

5. Your Rights and Choices

As a customer, you have several rights regarding the personal information we collect:

  • Access and Update:
    You can access and update the personal information we hold about you. If you need to update your contact information or account details, please contact us at the information provided below.

  • Opt-Out of Marketing Communications:
    If you no longer wish to receive promotional emails or marketing materials, you can unsubscribe by clicking the “unsubscribe” link in any marketing email, or by contacting us directly.

  • Data Retention:
    We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

  • Deletion of Data:
    You can request the deletion of your personal information by contacting us. Please note that certain data may be retained for legal or operational purposes, such as processing returns or handling disputes.

6. Third-Party Links

Our website may contain links to third-party websites that are not owned or controlled by Fithato Bonsai Shop. These links are provided for your convenience, and we encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or the content of these external sites.

7. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete such information as soon as possible.

8. Changes to This Privacy Policy

We may update or revise this Privacy Policy at any time. When we do, we will post the updated policy on this page with the revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Fithato Bonsai Shop
Street: 95 Spring Dr Martinsburg, Pennsylvania
Phone number: (814) 793-3273
Email: info@fithato.com
Website: fithato.com

By using our website and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. We are committed to protecting your privacy and providing you with a safe and secure online experience.