Sales Policy for Fithato Bonsai Shop

Effective Date: December 8, 2024

At Fithato Bonsai Shop, we are committed to providing you with the highest quality bonsai trees, plants, and related products. This Sales Policy outlines our terms and conditions for purchasing products from our shop, including pricing, payment methods, order processing, and customer responsibilities. By purchasing from Fithato Bonsai Shop, you agree to abide by the conditions set forth in this policy.

1. Product Availability

All products available for sale on our website are subject to availability. While we strive to keep our inventory up to date, there may be instances when an item is out of stock or unavailable due to high demand, seasonal changes, or other unforeseen circumstances. In the event that a product is unavailable, we will notify you as soon as possible and offer alternative solutions such as:

  • A replacement product or similar item.
  • A backorder option (if available) with estimated restocking dates.
  • A full refund for the unavailable item.

2. Pricing and Payment

  • Pricing:
    All prices listed on our website are in USD (U.S. Dollars) and are subject to change without notice. Prices do not include taxes, shipping fees, or other additional costs unless explicitly stated during checkout. We make every effort to provide accurate pricing, but in the event of a pricing error, we reserve the right to cancel or adjust the order to reflect the correct price.

  • Payment Methods:
    We accept a variety of payment methods for your convenience:

    • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit cards.
    • PayPal: Secure online payment via your PayPal account.
    • Gift Cards: If applicable, you may also use gift cards or promotional codes for discounts.

    Payments are processed securely via a third-party payment processor to ensure the safety of your financial information.

  • Order Confirmation:
    After you complete your order, you will receive an order confirmation email with the details of your purchase. Please review this information carefully to ensure that everything is correct. If you notice any discrepancies, contact us immediately at info@fithato.com.

3. Order Processing

  • Order Fulfillment:
    Orders will typically be processed within 1-2 business days from the time of order. Please note that during peak seasons, holidays, or sales events, order processing times may take longer. You will receive a shipping confirmation email once your order has been shipped, along with tracking information (if available).

  • Shipping and Delivery:
    We offer a variety of shipping options to ensure timely delivery of your products. Shipping fees are calculated at checkout based on the delivery address and shipping method selected. Delivery times vary depending on your location, the shipping method chosen, and any external factors such as weather or carrier delays.

    Please ensure that the shipping address provided is correct and complete. Fithato Bonsai Shop is not responsible for delays or losses due to incorrect or incomplete shipping information.

4. Sales Tax

Sales tax will be applied to all orders shipped within states where required by law. The applicable sales tax rate will be calculated and displayed at checkout. Sales tax rates may vary depending on your location.

5. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will be able to cancel it and issue a full refund. However, if the order has already been processed or shipped, you will need to follow our Return and Refund Policy to return the item and receive a refund.

6. Gift Cards and Promotions

  • Gift Cards:
    Gift cards purchased from Fithato Bonsai Shop are redeemable for products available on our website. Gift cards are non-transferable, non-refundable, and cannot be redeemed for cash.

  • Promotions and Discounts:
    We periodically offer promotional discounts, coupon codes, or sales events. Promotions are subject to specific terms and conditions, including expiration dates, product exclusions, and eligibility requirements. These details will be outlined at the time of the promotion.

    Please note that only one promotional code or discount can be used per order unless otherwise specified. Promotions cannot be applied retroactively to previous orders.

7. Return and Exchange Policy

At Fithato Bonsai Shop, we want you to be completely satisfied with your purchase. For detailed information regarding returns and exchanges, please refer to our Refund and Return Policy. Our return process allows customers to return or exchange products within 30 days of purchase, provided the items meet our return conditions.

8. Customer Responsibilities

As a customer of Fithato Bonsai Shop, you agree to the following responsibilities:

  • Accurate Information:
    You are responsible for providing accurate and complete information when placing an order. This includes the correct shipping address, contact information, and payment details.

  • Care for Products:
    Some products, especially live plants and bonsai trees, require special care. We recommend that you follow the care instructions provided with your purchase to ensure the longevity of your plants. If you have questions about proper care, our team is happy to assist you.

  • Contact Information:
    Ensure that your contact information, including email and phone number, is up to date so we can communicate with you regarding your order. You can update your contact information by logging into your account or contacting customer support.

9. Limitations of Liability

Fithato Bonsai Shop will not be held liable for any damages, losses, or injuries resulting from the use or handling of our products, including live plants and bonsai trees. We are not responsible for any damages caused by improper care, handling, or external factors such as weather, pests, or diseases. It is the customer’s responsibility to ensure they have the appropriate knowledge and resources for caring for live plants.

10. Changes to Sales Policy

Fithato Bonsai Shop reserves the right to modify, update, or change this Sales Policy at any time without prior notice. Any changes will be posted on this page, and the “Effective Date” at the top of the page will be updated accordingly. We encourage you to review this policy periodically to stay informed about our terms and conditions.

11. Contact Us

If you have any questions or concerns about this Sales Policy or need assistance with an order, please contact our customer service team:

Fithato Bonsai Shop
Street: 95 Spring Dr Martinsburg, Pennsylvania
Phone number: (814) 793-3273
Email: info@fithato.com
Website: fithato.com

By purchasing from Fithato Bonsai Shop, you agree to abide by the terms and conditions outlined in this Sales Policy. Thank you for choosing us for your bonsai and plant needs! We look forward to serving you.